Refund Policy (Terms)
1. Money-Back Guarantee
We at Forexautonomy ensure that our users are fully satisfied with your purchase of our forex indicators and robots. Therefore, we offer a thirty (30) day money-back guarantee on all eligible Products purchased from forexautonomy.com.
2. Eligibility for Refund
To qualify for a refund, the following conditions must be met:
The refund request must be submitted within 30 days from the date of purchase.
You must provide clear and verifiable pictorial proof that the purchased Product(s) failed to perform as intended.
3. Conditions for Return with Pictorial Proof
Pictorial proof should clearly demonstrate that the Product did not meet its advertised functionality or performance.
Screenshots or images must include relevant details, such as error messages, indicators, or parameters used in the Product.
The provided pictorial proof must be accompanied by a type written explanation of the issue you encountered.
4. Refund Process
To request a refund, please contact our customer support team via admin@forexautonomy.com with your refund request, along with the pictorial proof as described above.
Once we receive your request and review the provided evidence, we will determine if your request meets our refund criteria.
If your request is approved, we will process the refund to the original payment method used for the purchase within 2 business days.
5. Non-Eligible Situations
We do not offer refunds in the following situations:
If the refund request is made after the specified refund period has expired.
If the Product was used in a manner inconsistent with our guidelines or for purposes other than intended.
If you have already received a refund for the same Product.
6. Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team at our contact page.
By using our Website and purchasing our Products, you acknowledge that you have read, understood, and agreed to these Terms of Service.